Samaher Aljohani

o Provided end-user technical support and resolved hardware, software, and system issues.

o Managed user accounts, permissions, and access control using Active Directory.

o Supported endpoint management, software deployment, and security compliance.

o Assisted with network administration, infrastructure upgrades, and secure system configuration.

o Maintained technical documentation and supported IT operations to ensure system reliability.

o Supported system configuration, maintenance, and technical troubleshooting.

o Assisted in configuring and validating communication between networked systems and devices.

o Monitored system performance and resolved technical issues to ensure operational reliability.

o Prepared and maintained technical documentation, reports, and system records.